Shipping Policy

SHIPPING POLICY KINGGM LLC Effective Date: March 3, 2026

This Shipping Policy outlines the terms and conditions related to shipping and delivery of orders placed on our website.

By placing an order, you agree to the terms below.

  1. Processing Time Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may be extended during:

High demand periods

Holidays

Promotional events

Orders are not processed on weekends or public holidays.

  1. Estimated Delivery Time Estimated delivery time is typically: 7–14 business days

Delivery times are estimates only and are not guaranteed.

Actual delivery time may vary depending on:

Destination country

Customs clearance

Carrier delays

Local postal services

  1. International Shipping We ship internationally.

Customers are responsible for:

Providing accurate shipping information

Any customs duties, taxes, or import fees required by their country

We are not responsible for customs delays or additional import charges imposed by local authorities.

  1. Shipping Address Accuracy It is the customer's responsibility to ensure the shipping address is accurate and complete at the time of purchase.

We are not responsible for:

Delays caused by incorrect addresses

Packages delivered to an incorrect address provided by the customer

If an order is returned due to an incorrect address, reshipping fees may apply.

  1. Lost or Stolen Packages Once an order has been marked as delivered by the carrier, we are not responsible for lost or stolen packages.

If you believe your package has been lost in transit, please contact us at: info@luminooco.com

We will assist in filing a carrier investigation where applicable.

  1. Tracking Information Tracking information will be provided via email once your order has shipped.

Please allow up to 72 hours for tracking updates to appear in the carrier system.

  1. Delays Beyond Our Control We are not liable for shipping delays caused by:

Weather

Customs processing

Carrier disruptions

Global supply chain issues

Force majeure events

  1. Separate Shipments If your order contains multiple items, they may be shipped separately and arrive at different times.

  2. Undeliverable Packages If a package is returned to us due to:

Refusal by recipient

Failed delivery attempts

Incorrect address

We may offer reshipment at the customer's expense.

Shipping costs are non-refundable.

Contact Information KINGGM LLC 3833 Powerline Rd, Suite 201 Fort Lauderdale, Florida 33309 United States

Email: info@luminooco.com